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Knowledge base
General
FAQ
2
Data Security Policy
Adding additional users to your Zeidzone Organisation
Getting Started
1
Installing plug-ins when there is no production database attached
Products
General
6
Unable to install as The Raiser's Edge does not exist
Batch Reports Unreadable
The request was aborted: Could not create SSL/TLS secure channel when activating
How do I determine which Raiser's Edge database (country) I have
Are your products vulnerable to the Log4Shell exploitation?
View all 6
Chimpegration
23
Connecting Chimpegration to Raiser's Edge NXT
Security for Chimpegration on Altru and BBCRM
Using custom fields for campaign results
Error while Authenticating Chimpegration for NXT
This application has not been connected to your Blackbaud environment. Please contact your organisation's administrator.
View all 23
Importacular
366
How to import, export, clone to file and otherwise manage templates
Unable to connect start Importacular due to connectivity issues
Can I import non-constituent data with Importacular?
How Quick is Importacular?
Why can I not see the billing address in the Eventbrite data source mapping dropdowns?
View all 366
Audit Trail
15
Adding Audit Trail in the Blackbaud App Marketplace
This installer does not support AWS EC2-Classic. Only AWS VPC
How can I use Audit Trail to globally fix a mistake in the Raiser's Edge?
Do Adjustments and Amendments show in Audit Trail?
Do data changes from Imports or Global Change/Add/Delete show up in Audit Trail Cloud?
View all 15
Validatrix
8
Why does the addressee and salutation criteria include a one-of clause so that I can select the values I want to match against
Why doesn't an address message appear when I close the address? I only appears on closing the constituent.
How can I get help with regular expressions?
How can I enforce a rule when matching on the primary constituent code and not on all constituent codes?
How do I backup or restore a Validatrix rule (or series of rules)
View all 8
Chimpegration Classic
50
Some of my lists are missing when I export to MailChimp or go to synchronize with MailChimp (Professional edition)
How to manually activate Chimpegration Classic using the Manual Product Registration App
Unable to connect to MailChimp's servers - whitelisting the IP address
Synchronisation Fields - A complete list
Chimpegration Classic with Citrix
View all 50
The Mergician
4
Using queries to include or exclude constituents in merge files
Does The Mergician work with RE that is integrated with The Patron Edge?
Error merging constituents. Reported Error is: Error performing Outlook operation. Access denied
Execution Timeout Expired
Audit Trail Classic
28
Does Audit Trail Classic affect the performance of queries or exports?
How do I install the Audit Trail Classic and/or Validatrix client through Group Policy
Setting up Audit Trail for a trial
What do the table columns in the zd_audit table store?
Time out on launch
View all 28
IDLookup
2
SSN/SIN lookup not working (Canada and North America)
Cannot find anything by address lines - but other searches are fine
Help Desk Software
by Freshdesk