Topics covering all products

Unable to install as The Raiser's Edge does not exist
The error is usually seen when you try to install a component of ours when you do not have a production database in place. The installer looks in the Windows...
Mon, 16 Jul, 2012 at 3:48 PM
Batch Reports Unreadable
There is an unfortunate conflict between the technology of modern software .NET and the Crystal Reports component in RE that causes the corruption of the...
Thu, 13 Jun, 2019 at 4:16 PM
The request was aborted: Could not create SSL/TLS secure channel when activating
When attempting to activate Importacular, Chimpegration or Audit Trail/Validatrix if you get this error then here are some instructions that you can pass on...
Thu, 2 Jul, 2020 at 12:14 AM
How do I determine which Raiser's Edge database (country) I have
There are a few occasions when you may need to know which default Raiser's Edge database type you have. This is, for example, used by Importacular an...
Thu, 11 Mar, 2021 at 1:09 PM
Are your products vulnerable to the Log4Shell exploitation?
The Log4Shell vulnerability exploits applications that make use of the Log4J logging component (Alert: Apache Log4j vulnerability (CVE-2021-44228) - NCSC.GO...
Tue, 14 Dec, 2021 at 8:52 PM
Username/Password/API Key Not Working
If you copied and pasted your data in, go to the end of the line of characters (press End on your keyboard) and press the left arrow. If you do have one of ...
Wed, 13 Jul, 2022 at 9:53 AM